Terms & Conditions
Welcome to SHEBOUTIQUES.COM.SG. By using the site and/or placing an order for products from us, you agree to follow and be bound by these Terms & Conditions.
These are the terms and conditions on which we supply products to you, when you order via our website or by telephone with S.H.E. team.
Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or cancel the order, what to do if there is a problem and other important information.
These terms are applicable for the respective order you make when accepting them. We reserve the right to amend these terms in the future in our sole discretion. You will need to accept the potential future version of the terms for any potential future orders you make. Future amendments have, however, of course no impact on any orders placed already concluded.
Contacts and Stores
Should you require information or assistance, please contact our team here. Our working days are Mondays to Fridays 11:00am-8:00pm and Saturdays 11:00am-5:00pm (excluding weekends and Public Holidays).
If we had to contact you, we will do so by telephone or by writing to you at the email you provided to us in your order. When we use the words “writing” or “written” in these terms, this includes emails and SMS.
Our Products
Our products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images, but only to the extent this is reasonable for you, particularly because such deviation is insignificant and objectively justified.
Measurement stated may vary 0.5”-0.75”. In such cases, it will not be considered a defect and no exchanges will be carried out. Items with slight imperfections (loose thread, slight dotted stain, etc) which do not affect the overall appearance will not be considered a defect.
Placing orders
Our acceptance of orders is subject to availability. Orders can be placed as follows:
- Via our website.
- By telephone:
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- +65 6223-8018 (International Plaza)
- +65 6509-3129 (Marina Bay Link Mall)
- Monday-Friday 11:00am-8:00pm and Saturday 10:00-5:00pm
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We only deliver in Singapore. Unfortunately, we do not deliver to restricted area nor care of a hotel, PO Box addresses or to business premises.
When placing an order for the first time, please open an account with us. If you placed a telephone order, we will take the necessary details from you by telephone.
We will acknowledge receipt of your order without delay by sending a confirmation email/ SMS. Our acceptance of your order will take place when we email to inform you or when we actually start shipping the products to the delivery address.
If we cannot accept your order. This might be because the product is out of stock, because the pre-authorisation hold for your back order was insufficient or unable to be made, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product, because we are unable to meet a delivery deadline or otherwise made in breach of these Terms of Sale. In such case, you will be notified by email/SMS and we will not charge you for the product(s).
It will help us if you can quote your order number whenever you contact us about your order.
Pricing and payment
The price of the product in Singapore Dollars (SGD) which includes GST (and, except where otherwise stated on our website or notified to you by telephone, delivery costs) will be the price indicated on the order pages when you placed your order.
We will not provide GST-refund services. We do not provide GST-refund service in any selling points including stores, online or customer services for orders placed on our website or by telephone.
It is always possible that, despite taking all reasonable care, some of the products we sell may be incorrectly priced. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order at the correct price. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may cancel the order, refund you any sums you have paid and require the return of any products provided to you.
We accept payment by credit card (Visa, MasterCard and American Express) issued by banks domiciled in Singapore, PayNow or other payment methods as they become available from time to time by notice on our website. We will place on our website details of other payment methods as they become available from time to time. Payment must be made in Singapore Dollars (SGD).
You must pay before goods are dispatched to you. You will be debited once you have placed your order and it has been accepted by us. If we cancel your order before delivery is completed, we will refund any payments received within 14 business days.
We will inform you by email/SMS once the Products have been dispatched.
If your payment cannot be processed for any reason (including, for example, stopped payment, refusal by the issuer of the card), we may cancel your orders.
Payments through our Website are managed on-line with the relevant banking organisations through facilities offered by Stripe. If you do not wish for your personal data to be disclosed and used in this way, we will be unable to accept orders placed by you.
If an order placed by you is fraudulent or otherwise made in breach of this Terms of Sale, we are entitled to cancel the sale immediately
Delivery / Self-Collect
The costs of delivery will be as displayed to you on our website or notified to you over the phone, before you place your order. Currently, we offer Standard delivery services (within 5 business days).
If you choose to collect your order from one of our stores, you can collect the order from us at any time after the date we inform you by email/ SMS and during the opening hours of the relevant store. Please check the opening hours of our stores or contact us before making any journey.
When using Self-Collect service, we carry out the following checks, which are necessary to make sure that the order is collected by you or someone authorised by you: –
You will be required to show your confirmation email/ SMS, official photo document such as an Identity Card, passport, or photocard driving licence and the payment card used to pay for the order.
If you authorised someone to collect your order on your behalf, please email/ SMS their name and contact prior to the collection. Please make sure that they bring with them to the store, your order confirmation e-mail/ SMS, their own photo document and your authorisation email/ SMS.
If for any reason you did not wish to comply with the procedures, we regret that you will not be able to use Self-Collect service.
Exchanging products
We provide a one-time exchange for online purchase within 14 days of purchase for regular-priced item with original receipt or proof of purchase. Exchange items must be unworn, unwashed, unaltered in its original condition and with their tags attached, intact and unaltered. You must take reasonable care of the items if you wish to exchange them. S.H.E. reserves the right to deny an exchange if the item did not meet the exchange policy requirements.
Exchange can be made at any S.H.E. stores. Exchange items have to be equal value or higher, any remaining balance will be forfeited.
Purchase of sale items, shoes and gift cards are final and cannot be returned, exchanged and refunded.
Change of mind
We understand your Online Purchase may not be suitable and you may wish to return your purchase*. Returns must be done within 14 days from the date of purchase.
Please contact our S.H.E. Team with your order/receipt number and the items you wish to initiate the return process. Items brought back to us without first requesting a return will not be accepted.
To be eligible for a return, your item(s) must be in the same condition that you received it, unused, unworn, unwashed, unaltered in its original condition and with their tags attached, intact and unaltered. You’ll also need the receipt or proof of purchase.
*Refunds are strictly not applicable on all orders and delivery charges (if any). Purchase of sale items, shoes and gift cards are final and cannot be returned, exchanged, or refunded.
S.H.E. reserves the right to deny a return if the item did not meet the return policy requirements. After your return has been confirmed and accepted at our store, you’ll receive Store Credit equivalent to the purchase value of the item, valid for 06 months.
Other important terms
This contract is between you and us. No other person shall have any rights to enforce any of its terms.